At Air Jordan Store, we’re committed to delivering premium sneakers with seamless service. Whether you’re copping the latest Air Jordans or classic Nike silhouettes, our policies are designed to keep your experience fresh from checkout to delivery—and beyond if you need to make a return.

1. Shipping Information

Order Processing

We hustle to get your kicks out fast:

  • Processing Time: 1-2 business days after order confirmation
  • Weekend Orders: Processed the next business day

Shipping Methods

Choose the delivery speed that matches your sneakerhead urgency:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Basic tracking available

International Notice: We ship worldwide except to select Asian countries and remote regions. Customs/duties fees are the customer’s responsibility and are non-refundable.

2. Returns & Exchanges

Our Policy

We accept returns/exchanges within 15 days of delivery. Items must be:

  • In original, unworn condition (no scuffs, dirt, or wear)
  • In original packaging with all tags attached
  • Accompanied by receipt/order confirmation

Non-Returnable Items

Keep it clean—these can’t come back:

  • NIKE-RUNNING shoes with removed insoles or wear signs
  • Any sneakers showing visible wear
  • Final sale/clearance items (marked as such)

How to Return

Follow these steps to keep your return game strong:

  1. Email Us at [email protected] within 15 days
  2. Include your order #, item details, and reason for return
  3. Wait for our Return Authorization Number (RAN)
  4. Pack items securely in original box with all packaging
  5. Ship to:
    Air Jordan Store Returns
    6215 Sheridan Boulevard
    Arvada, CO 80003 USA

Refund Details

  • Timing: 3-5 business days after we receive your return
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original fees non-refundable

Exchanges

Need a different size or colorway? Just:

  1. Follow the return process above
  2. Clearly state your exchange preference in your email
  3. We’ll ship new item after receiving return (shipping fees may apply)
  4. Pay any price difference if applicable

3. Damaged Items?

If your kicks arrive flawed:

  • Contact us within 48 hours of delivery
  • Send photos of defects + order number
  • We’ll provide a prepaid label for replacement/refund

Sneakerhead Tip: Always inspect your kicks immediately—the faster you report issues, the quicker we fix them.

4. Need Help?

Our sneaker specialists got you:

Last Updated: [Insert Date] – We reserve the right to modify this policy. Changes will be posted here.