At Air Jordan Store, we want you to be completely satisfied with your sneaker purchase. If you’re not 100% happy with your order, we’ll help you make it right—just like we help keep your kicks fresh.

1. Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unworn condition (no scuffs, dirt, or signs of wear)
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or order confirmation
Note: For hygiene reasons, we cannot accept returns on NIKE-RUNNING shoes that have been tried on with the insoles removed or show any signs of wear. All other sneakers in our collection are eligible for returns if they meet the above conditions.

2. How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order
  2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason for return
  3. Wait for Approval: We’ll review your request and send you a Return Authorization Number (RAN) if approved
  4. Package Your Items: Securely pack the unworn sneakers in their original box with all packaging materials
  5. Ship It Back: Send the package to our warehouse at:
    Air Jordan Store Returns
    6215 Sheridan Boulevard
    Arvada, CO 80003
    USA

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

4. Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Orders: Customs/duties fees are non-refundable

5. Exchanges

Want a different size or colorway? Here’s how exchanges work:

  • Follow the same return process above
  • Clearly state in your email that you want an exchange and specify your preferred size/color
  • We’ll ship your new item once we receive the return (shipping fees may apply)
  • If the new item costs more, you’ll need to pay the difference

6. Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Air Jordan Store Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Select: Wrong Size/Received Wrong Item/Changed Mind/Other] [For exchanges only] I would like to exchange for: [Product Name, Size, Color] I confirm that the item(s) are in original, unworn condition with all tags and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • NIKE-RUNNING shoes with removed insoles or signs of wear
  • Any sneakers that show visible wear, scuffs, or dirt
  • Items purchased during final sale or clearance events (will be marked as such)

8. Damaged or Defective Items

Received a flawed pair? We’ve got you covered:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the defect/damage and your order number
  • We’ll provide a prepaid return label and process a replacement or refund
Pro Tip: Always inspect your sneakers immediately upon delivery. The sooner you notify us about any issues, the faster we can resolve them.

9. Need Help?

Our sneaker specialists are here to assist with any return questions:

Email: [email protected]
Response Time: Within 24 hours during business days

Last Updated: [Insert Date] – We reserve the right to modify this policy at any time. Changes will be posted on this page.